Service Advisor 服务顾问-香港
25K~30K/月
更新：2023-09-29
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What To Expect The Role Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. What You'll Do Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Return missed phone calls, email in no less than 5 minutes Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record该期待什么 的作用 特斯拉汽车正在寻找一位经验丰富的服务顾问，为世界上最先进的汽车品牌之一工作。该职位需要高水平的客户和员工互动，因此理想的候选人不仅要具备技术敏锐性，还要有能力提供高水平的客户服务。该职位位于我们的服务中心;然而，这一作用将需要根据需要并在管理层的指导下进行旅行。如果您有兴趣成为支持最新电动汽车技术的世界级服务团队的一员，我们有兴趣听取您的意见。 你会做什么 接听电话，电子邮件和免下车的，以解决任何客户的关注与最高水平的反应和关注 在不少于5分钟内回复未接电话、电子邮件 确定是否可以通过电话解决技术问题;立即上报车间领班/服务经理，以立即予以关注 准确记录 issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary. Communicate estimated completion time, regular updates and follow through on each customer vehicle. Coordinate the detail of every vehicle prior to delivery. Coordinate the delivery time or pick up with each customer. Follow up with Customer on services provided; ensure they are satisfied with the work performed. Knowledge, Skills, and Abilities: Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Establish and maintain cooperative working relationships with those contacted in the course of work to include the public Perform detailed daily record keeping and reporting Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goals What You'll Bring Dealer Management System(s), Outlook, and MS Office Associate Degree or certificate in Automotive Technology, preferred Retail Automotive Service Experience, Preferred Fluency in Chinese and English
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外商独资 1000-9999人
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