What To Expect Tesla Motors is looking for an experienced Virtual Service Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center; however, the role will require travel as needed and directed by management.If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. What You'll Do • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention • Accurately record issues and data into Dealer Management System. Attention该期待什么 特斯拉汽车正在寻找一位经验丰富的虚拟服务专家，为世界上最先进的汽车品牌之一工作。该职位需要高水平的客户和员工互动，因此理想的候选人不仅要具备技术敏锐性，还要有能力提供高水平的客户服务。该职位位于我们的服务中心;如果您有兴趣成为世界一流的服务团队的一员，为最新的电动汽车技术提供支持，我们很乐意听取您的意见。 你会做什么 ·接听电话，电子邮件和免下车的，以解决任何客户的关注与最高水平的响应和关注 ·确定是否可以通过电话解决技术解决方案;立即上报车间领班/服务经理，以立即予以关注 ·准确地将问题和数据记录到经销商管理系统中。关注 to detail critical • Conduct Transactions w/ system; walk customer through correction and provide summary • Communicate estimated completion time, regular updates and follow through on each customer vehicle • Coordinate the detail of every vehicle prior to delivery • Coordinate the delivery time or pick up with each customer • Follow up with Customer on services provided; ensure they are satisfied with the work performed What You'll Bring • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment • Understanding of basic automotive techniques related to repair and servicing of automobiles • Ability to follow oral and written instructions with attention to detail • Willingness to learn new and innovative automotive technologies • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public • Perform detailed daily record keeping and reporting • Effectively handle multiple priorities, organize workload, and meet deadlines • Work in a team-based environment and achieve common goal • High School diploma or equivalent • Dealer Management System(s), Outlook, and MS Office • Associate Degree or certificate in Automotive Technology, preferred • Retail automotive service experience, preferred • Must have and maintain a valid driver’s license and an acceptable and safe driving record 详细说明关键 ·与系统进行交易;引导客户完成纠正并提供总结 ·沟通预计完成时间，定期更新并跟进每辆客户车辆 ·在交付前协调每辆车的细节 ·与每位客户协调送货时间或提货 ·跟进客户提供的服务;确保他们对完成的工作感到满意 你会带来什么 ·了解车辆维护和维修中使用的方法、技术、零件、工具和材料 ·具有操作使用和维护各种手动电动工具、车间工具以及汽车和电气测试设备的经验 ·了解与汽车维修和保养相关的基本汽车技术 ·能够遵循口头和书面指示，注意细节 ·愿意学习新的创新汽车技术 ·能够与工作过程中接触的人建立和保持合作关系，包括公众 ·执行详细的日常记录保存和报告 ·有效地处理多个优先事项，组织工作量，并满足最后期限 ·在团队环境中工作，实现共同目标 ·高中文凭或同等学历 ·经销商管理系统、Outlook和MS Office ·大专学历或汽车技术证书优先 ·有零售汽车服务经验者优先 ·必须拥有并保持有效的驾驶执照和可接受的安全驾驶记录

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